Exporting segments to CSV
Create and download CSV files of segment-labeled customer rows from a published run.
A CSV export gives you the underlying rows behind one or more segments (each customer with their segment assignment) in a file you can load anywhere: a spreadsheet, a notebook, or an audience upload to your ESP or ad platform. Exports run in the background, so you can request one and come back when it’s ready.
Before you begin
- The run is published. See Publishing.
- Any member of your organization can create and download exports; see Roles & permissions.
- Exports are available on contracted plans. See the exporting overview if the Exports item is disabled for you.
Create an export
- Open the use case and select Exports in the sidebar.
- Under Segment Exports, click New Export.
- In the Export Segments dialog, pick one or more segments from the Segments list. You can combine as many segments as you need in a single file.
- Click Export.
The export starts in the background. You’ll see “Export started. It will appear below when ready.” You don’t need to keep the page open.
Track its status
Each export appears in the list with the segments it covers, who requested it, and when. The status badge moves through:
| Status | Meaning |
|---|---|
| Pending | The export is queued. |
| Running | The file is being generated. |
| Ready | The file is ready to download. |
| Failed | The export didn’t complete; an error message appears next to it. |
You can filter the list by status while you wait.
Download the file
When an export shows Ready, click Download. The file is named after the use case and the export date, for example <use case name> <date>.csv.
What columns you get
The CSV has a header row and one row per customer across the segments you selected:
- Segment name and segment ID: the human-readable segment title alongside its stable identifier, so you can filter or group immediately.
- Your customer ID columns: the identifiers from your source data, ready to join back to your own tables or match into an activation platform.
- The dataset’s feature columns: every column from the run’s prepared, segment-labeled dataset, so the file stands on its own for analysis.
Rows for a multi-segment export are grouped by segment name.
Managing exports
Click Delete next to an export to remove it and its file. You see the exports you created; organization admins see every export for the run.
Tip. Exports are point-in-time files. If you re-run and re-publish the use case, create a fresh export rather than reusing an old file.
Troubleshooting
- New Export is disabled. Exports are enabled on contracted plans; contact your Neuralift representative or support@neuralift.ai.
- The export shows Failed. Read the message shown next to it, then create a new export to retry. If it fails repeatedly, contact support@neuralift.ai.
- There’s no Download link. Only exports with a Ready badge can be downloaded; check the status first.
Next steps
- For repeatable, production-grade activation, deliver results to your warehouse instead of moving files by hand.